Frequently Asked Questions
Everything you need to know about shopping with Mars Men.
What is the typical shipping timeframe for domestic orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Every product page features a detailed 'Mars Men Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Mars Men is committed to quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with factories that meet fair labor standards.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.